Contact Support
When and how to reach out to the MainBranch team.
If something isn't working and these docs don't have the answer, reach out — we'd rather hear from you than have you stuck.
Send mail to support@mainbranch.com.
Include:
- A clear description of what you tried and what happened.
- Your workspace name or URL.
- Screenshots or short screen recordings if possible.
- The time the issue happened (with timezone), if it's a one-off.
- Any error messages — copy the exact text rather than describing it.
The more specific your report, the faster we can help.
In-app support page
If you're an admin, the Support entry under Workspace has direct contact info for your account. Most workspaces also have a dedicated Slack channel — your admin can point you to it.
For urgent issues
- Production-impacting incidents: email support with URGENT in the subject.
- Security concerns (suspected breach, leaked credentials, etc.): email support immediately. Don't wait.
- Data recovery: contact us as soon as possible — recovery windows are short.
What we won't ask for
- Your password.
- Your 2FA codes.
- Your backup codes.
If anyone claiming to be from MainBranch asks for these, it's not us.
Feedback
We also welcome product feedback — what's missing, what's confusing, what you wish worked differently. Same email address, same team.