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Mainbranch

Data Privacy

This guide explains how Mainbranch collects, uses, stores, and protects your organization’s data.

Our Commitment to Privacy

Section titled “Our Commitment to Privacy”

Mainbranch is designed with privacy as a core principle:

  • Your data is used only to provide Mainbranch services
  • Your data is not used to train AI models
  • You maintain control over your data
  • We are transparent about data handling

Data Collection

Section titled “Data Collection”

What We Collect

Section titled “What We Collect”

Content Data

Section titled “Content Data”

Content from connected data sources:

  • Documents and files
  • Emails
  • Calendar events
  • Support tickets

This data is indexed to enable search and AI features.

Usage Data

Section titled “Usage Data”

How the platform is used:

  • Feature usage statistics
  • Performance metrics
  • Error information

This data helps us improve the service.

Account Data

Section titled “Account Data”

Information about users and workspaces:

  • User profiles (name, email)
  • Workspace configuration
  • Authentication data

How We Use Your Data

Section titled “How We Use Your Data”

Primary Uses

Section titled “Primary Uses”
  • Search functionality — Indexing content to enable search
  • AI features — Processing queries and generating responses
  • Platform operation — Running the service reliably

What We Do Not Do

Section titled “What We Do Not Do”
  • No model training — Your data is not used to train AI models
  • No selling — Your data is never sold to third parties
  • No advertising — No advertising based on your content

Data Storage

Section titled “Data Storage”

Where Data Is Stored

Section titled “Where Data Is Stored”
  • Data is stored in secure cloud infrastructure
  • Located in data centers with strong security
  • Compliant with relevant regulations

Retention

Section titled “Retention”
  • Data is retained while your workspace is active
  • Deleted data is removed according to retention policies
  • You can request data deletion at any time

Data Isolation

Section titled “Data Isolation”
  • Your data is isolated from other organizations
  • Multi-tenant architecture with strict separation
  • No data sharing between workspaces

Data Security

Section titled “Data Security”

Encryption

Section titled “Encryption”
  • In Transit — All data encrypted with TLS 1.2+
  • At Rest — Data encrypted using AES-256
  • API Communications — All APIs use HTTPS

Access Controls

Section titled “Access Controls”
  • Role-based access within Mainbranch
  • Permission inheritance from source systems
  • Audit logging of sensitive actions

Infrastructure Security

Section titled “Infrastructure Security”
  • Secure cloud hosting
  • Regular security updates
  • Network-level protections
  • Monitoring and alerting

Your Rights

Section titled “Your Rights”

Access Your Data

Section titled “Access Your Data”
  • View your content through the platform
  • Request information about your data
  • Export your data upon request

Control Your Data

Section titled “Control Your Data”
  • Delete content from connected sources
  • Disconnect data sources
  • Request workspace deletion

Data Portability

Section titled “Data Portability”
  • Your source data remains in your original systems
  • No lock-in of your content
  • Export options available

Data Sharing

Section titled “Data Sharing”

We Do Not Share

Section titled “We Do Not Share”
  • Your content with other organizations
  • Your data with advertisers
  • Your information for unrelated purposes

Limited Sharing

Section titled “Limited Sharing”

Sharing occurs only:

  • With your authorization
  • To provide the service (e.g., cloud hosting)
  • When required by law

Compliance

Section titled “Compliance”

Our Practices

Section titled “Our Practices”
  • Regular security assessments
  • Privacy by design principles
  • Employee training on data handling
  • Incident response procedures

Your Compliance

Section titled “Your Compliance”

Mainbranch supports your compliance needs:

  • Access controls and audit logs
  • Data residency options (contact us)
  • Export capabilities
  • Retention management

Administrator Controls

Section titled “Administrator Controls”

Available Controls

Section titled “Available Controls”

Administrators can:

  • Manage connected data sources
  • Control feature availability
  • Manage user access
  • Review usage information

Data Management

Section titled “Data Management”
  • Disconnect sources to stop syncing
  • Remove users to revoke access
  • Configure retention settings

User Privacy

Section titled “User Privacy”

Your Activity

Section titled “Your Activity”
  • Searches are private to you
  • Chat history is yours
  • Your data access follows permissions

What Others See

Section titled “What Others See”
  • Administrators see aggregate statistics
  • Your specific queries are not exposed
  • Your documents are accessed only when you view them

Data Deletion

Section titled “Data Deletion”

How to Delete Data

Section titled “How to Delete Data”

Content from sources:

  • Delete from the source system
  • Changes sync to Mainbranch

Uploaded files:

  • Delete from The Vault
  • Removed from indexes

Workspace deletion:

  • Contact support for complete deletion
  • All data is permanently removed

Deletion Timeline

Section titled “Deletion Timeline”
  • Deleted content is removed from active systems promptly
  • Backup removal follows backup rotation schedule
  • No recovery is possible after deletion completes

Questions and Requests

Section titled “Questions and Requests”

For privacy-related questions or requests:

  • Contact your Mainbranch administrator
  • Review this documentation
  • Reach out to our support team

Next Steps

Section titled “Next Steps”