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Search Problems

This guide helps you resolve issues with search results and the AI Assistant.

Search Not Finding Results

Section titled “Search Not Finding Results”

Common Causes

Section titled “Common Causes”
  1. Content not yet synced — New content needs time to index
  2. Permission issues — You may not have access to the content
  3. Content not in connected sources — The data source may not be connected
  4. Search terms too specific — Try broader terms

Troubleshooting Steps

Section titled “Troubleshooting Steps”
  1. Verify the content exists in a connected source
  2. Check you have permission to access it in the source
  3. Try different search terms or phrasings
  4. Allow time for recent content to sync
  5. Check connector status if nothing appears

Recently Added Content Not Appearing

Section titled “Recently Added Content Not Appearing”

Why This Happens

Section titled “Why This Happens”
  • Content must be indexed before it’s searchable
  • Indexing occurs after sync from the source
  • Processing time varies by content type

What to Do

Section titled “What to Do”
  • Wait 5-15 minutes for recent content
  • Verify the content is in a connected source
  • Check connector sync status
  • Refresh and try again

Search Returning Wrong Results

Section titled “Search Returning Wrong Results”

Improving Results

Section titled “Improving Results”
  • Add more specific terms
  • Include dates, names, or departments
  • Try different phrasings
  • Use follow-up questions to refine

Excluding Unwanted Results

Section titled “Excluding Unwanted Results”
  • Specify what you’re NOT looking for
  • Add time constraints
  • Name specific sources or document types

AI Assistant Issues

Section titled “AI Assistant Issues”

AI Not Responding

Section titled “AI Not Responding”

Causes:

  • Network connectivity issues
  • Temporary service issues
  • Browser problems

Solutions:

  1. Check your internet connection
  2. Refresh the page
  3. Wait a moment and try again
  4. Try a different browser

Incorrect Information

Section titled “Incorrect Information”

If the AI provides wrong information:

  1. Check the source citations
  2. Verify in the original document
  3. Rephrase your question
  4. Ask for more specific information

AI Cannot Find Information

Section titled “AI Cannot Find Information”

Possible reasons:

  • Information doesn’t exist in connected sources
  • You don’t have permission to access it
  • The content isn’t indexed yet
  • Your question is too vague

Try:

  • Being more specific in your query
  • Checking if the source is connected
  • Verifying you have access to the content
  • Waiting for recent content to sync

Responses Too General

Section titled “Responses Too General”

If responses lack detail:

  • Ask more specific questions
  • Provide context in your query
  • Reference specific documents or topics
  • Use follow-up questions

Vault Search Issues

Section titled “Vault Search Issues”

Files Not Found

Section titled “Files Not Found”
  • Check The Vault filters aren’t hiding files
  • Verify the file was uploaded successfully
  • Allow time for processing
  • Try different search terms

Uploaded File Not Searchable

Section titled “Uploaded File Not Searchable”
  • Some file types may have limited indexing
  • Large files take longer to process
  • Corrupted files may not index properly
  • Try re-uploading if issues persist

Meeting Search Issues

Section titled “Meeting Search Issues”

Meetings Not Appearing

Section titled “Meetings Not Appearing”
  • Allow time for processing after meeting ends
  • Verify the meeting was recorded
  • Check meeting recording settings

Transcript Search Not Working

Section titled “Transcript Search Not Working”
  • Transcripts need processing time
  • Audio quality affects searchability
  • Technical terms may not match exactly

Performance Issues

Section titled “Performance Issues”

Search Taking Too Long

Section titled “Search Taking Too Long”
  • Check your internet connection
  • Try more specific queries
  • Reduce the scope of your search
  • Clear browser cache

AI Responses Slow

Section titled “AI Responses Slow”
  • Complex questions take longer
  • Large context requires more processing
  • Network issues can cause delays
  • Try simpler questions first

Search Tips for Better Results

Section titled “Search Tips for Better Results”

Use Natural Language

Section titled “Use Natural Language”

Write queries as questions:

Instead of: "budget Q3"
Try: "What was the Q3 budget allocation?"

Be Specific

Section titled “Be Specific”

Include relevant details:

Instead of: "Find the report"
Try: "Find the quarterly financial report from October 2024"

Use Follow-Up Questions

Section titled “Use Follow-Up Questions”

Refine results with follow-up queries:

Initial: "What is our remote work policy?"
Follow-up: "What are the approval requirements?"

When to Contact Support

Section titled “When to Contact Support”

Contact support if:

  • Search consistently fails
  • AI Assistant is unresponsive for extended periods
  • You’re seeing persistent errors
  • Connected content never becomes searchable

Information to Provide

Section titled “Information to Provide”
  • What you searched for
  • What you expected to find
  • Error messages if any
  • Connector status
  • When the issue started

Next Steps

Section titled “Next Steps”